Question 1

Do I need ventilation for a new stove in Charleston?

Accepted Answer

Often yes, depending on the appliance kW rating and your property's air-tightness. We assess this at survey and include any ventilation work in the quote.

Question 2

Are your prices fixed or estimates?

Accepted Answer

Our quotes are fixed once we've surveyed the property. If something genuinely unexpected appears once we open up the chimney we'll discuss it before we proceed — no after-the-fact surprises.

Question 3

How much does a stove installation cost in Charleston?

Accepted Answer

It depends on the appliance, the chimney work involved and access — anything from a straightforward swap-out to a full twin wall system varies considerably. A free on-site survey gives you a fixed quote.

Question 4

Do you supply the stove or just fit it?

Accepted Answer

Either works. We can supply and install or fit a stove you've already bought — we're happy to advise on suitable models if you'd like a recommendation.

Question 5

Can a stove be fitted in a Dundee tenement flat?

Accepted Answer

Often yes, but the stack is shared and the flue you own may not be the one directly above your fireplace. We smoke-test to confirm which flue serves your room before quoting, and we speak to neighbours where a shared stack means work affects more than one property.

Question 6

Do you deal with the salt air along the Tay estuary?

Accepted Answer

Yes. Broughty Ferry, Monifieth, the waterfront and Ferry Road properties take the brunt of it. We specify stainless terminals and anti-downdraught cowls in those postcodes as standard, because galvanised parts corrode within a few seasons that close to the water.

Question 7

Do you work on the terraces and semis in this part of town?

Accepted Answer

Yes, that housing type is most of our weekly work. Shared or party stacks are common, so we check which flue is yours before any liner or appliance work is quoted.

Question 8

Do you take on commercial premises?

Accepted Answer

Yes, including pubs, hotels, offices and community buildings. Commercial flues are often larger, dirtier and used far harder than domestic ones, so the sweeping interval is usually shorter than once a year.

Question 9

What about an inset or cassette appliance?

Accepted Answer

Inset stoves are built into the chamber, so access for sweeping and servicing is tighter. We plan for that rather than discovering it on the day, and we will say at survey stage if a removable register plate is worth fitting.

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